Terms & Conditions
Shopping Cart Payments We use an SSL security measure to check each month for any breech of our security, we have passed each month since its implementation. We follow stringent accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our web site, you can contact us at firstname.lastname@example.org
The transmission of sensitive information collected on our order form is encrypted using secure socket layer technology(SSL). If you choose to use a third party payment option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information. Correcting and Updating Your Personal Information , to review and update your personal information to ensure it is accurate, contact us at email@example.com
You will assume all responsibility for typographical, spelling, content, images, formatting and design errors. If you experience any technical or design issues during the order process then you are advised not to complete your order & payment but contact our team instead. Once online orders are approved by you the customer we have no human intervention nor pre production checks since this process is completely automated.
We start to process your order immediately after payment. This means that unfortunately we’re unable to cancel or make changes to your order once you’ve checked out, so be sure to double check for any mistakes before you pay. No refunds will be offered for any canellation requests. Change requests are often not possible, however if we are able to intervene with the production process and recall your order, there is minimum charge of £50.
Orders can only be cancelled within 30 minutes of order placement and provided no design work has been carried out.
If we receive a cancellation request after a design proof has been submitted to the customer, a discretionary partial refund may be offered. Any discretionary refund value will be calculated based on the total processing time spent and is non negotiable, min charge £60 per product.
No refunds will be given once a customer has approved a design proof or the cards are in the print production process.
All orders must be paid in full prior to print which includes any fees for additional services or products. In the event there is unpaid photo editing fees, we reserve the right to print orders using original photo's.
We take all necessary steps to provide customers with an accurate representation of the the final printed product by way of electronic visuals on this website and in the form of pdf proof documents.
We will set out customer designs to our best ability, so this means that some design elements such as backgrounds, fonts, colours may differ to that shown on the website in comparison to the design proof provided. These variations are often required to accommodate each personalised design, this does not mean that your order has not been design incorrectly. We advise that you should be guided the the design proof visual supplied to the overall look of your design/content. It It is the customer's responsibility to make us aware of any design elements/text to be altered or corrected before agreeing to final print confirmation. It is the customer's responsibility to check the entire design & text copy content within the proof provided, therefore we advise that you print off a copy of the proof and check all names, verses, dates, messages and any other text (including any poems/prayers/text taken from our library).
You may request unlimited text changes within 2 email request which includes 1 free replacement photograph. Beyond 2 email requests a charge of £15 per product for each set of further changes will apply and be automatically charged to your existing payment method. Further photograph/image changes will be at the current rates advertised on the prices page.
Customer Print Approval
You will be required to send written email confirmation of your acceptance if you wish to proceed with the final design proof before going to print. Once we receive written confirmation by email for your instruction to print we may also request a virtual electronic signature via an e-document. In the instance that no electronic signature has been received within 3 days we reserve the right to print your order according to original email print instructions to avoid any delays. We reserve the right to print your cards if we have not received any further instructions within 12 weeks of the initial design proof supplied. In this instance we will create your cards based on the initial content supplied and set the design/text to our best advantage.
No further changes may be possible once we have your written email approval as your file will be made print ready. Provided your order is not in print production, changes requested will be chargeable at £40 which include an updated proof for approval.
Once cards are printed any further correction at your request will be chargeable at the full rate advertised on the site.
To ensure the best possible print results we strongly advise and recommend that customers use photos no lower than 300dpi. In short the higher the DPI, the sharper the image will be. You get more detail and greater resolution from an image with higher DPI. A lower DPI will produce an image with fewer dots in printing, meaning lower quality, possibly blurring or pixelation. We advise that photographs sent to us for printing purposes should be copies and not the original as we do not take responsibility should they be lost for any reason. Any payable photo editing work will carried out be to our best ability and to improve photo appearance as best possible. Edited photo's are strictly for the purpose of use on our products and not for supply. (customers who are unsure on how to check photo qualities should contact us by email prior to placing an order).
All cancellations requests must be in writing to Memorial Card Shop by email to firstname.lastname@example.org. Orders cancelled after an initial design proof has been submitted will be subject to our min charge of £50 and £10 for every proof submitted thereafter.
Colour Disclaimer Please be mindful that each computer monitor displays colours differently in various degrees to an actual printed product. Each monitor screen (including laptops,phones and tablets) will vary in illumination, brightness, pixels, calibration, RGB, & bit depth. Even different browsers can cause colour variations. Therefore, we make no guarantee whatsoever that the colours you see here on screen will be exactly what you get in the printed product. That being said most of the time there are no issues and the percentage variation if any will be small, thus hardly noticeable but this is not a guarantee for the reasons explained above. As with all online businesses the customer is asked to take these facts into consideration. We also advise that we cannot guarantee that any reprints will be an exact colour match to that of the original order because printing inks are replaced regularly. Any reprints will be aimed to be as close as possible to the colours used in the original order.